State Farm® Insurance Agent Melissa Bizeau

"I would not recommend Melissa or any State Farm agency based on my experience during a total loss claim for my vehicle.

After my vehicle was declared a total loss, I had significant trouble getting any meaningful response from State Farm Claims, and delays and misinformation caused solely by them resulted in a delayed payment of 8 weeks, during which time they refused to pay for a rental car and I was left without a vehicle.

I understand that the local agent’s office is separate from the claims department and may not control claim decisions directly. However, I repeatedly contacted Melissa’s office by email and phone asking for help, escalation, or even basic guidance, and I did not receive a response. Ultimately, I had to file a complaint with the Wisconsin Office of the Commissioner of Insurance.

At one point, the office manager did answer the phone and indicated they could request a callback from Claims within one business day (that was not honored), but beyond that I received no meaningful assistance or follow-up. To this day, my emails and calls to the agent’s office regarding help in escalating my claim have gone unanswered.

The reason I had an agent was to have some level of support when something went wrong. In this situation, when I was dealing with a major claim involving tens of thousands of dollars, no drivable vehicle, and no response from the claims department, I felt completely unsupported by Melissa. In my view, an agent is someone who is there for their clients in times of need. Melissa simply acts as a policy salesperson and nothing more.

I am very disappointed in the lack of communication and follow-through; I immediately began searching for new insurance and cancelled my policies with Melissa as soon as I had coverage elsewhere, which turned out to be cheaper and better customer service as ranked by the NAIC website. I am a much happier customer now."

"Donna was great to work with- she was very knowledgeable and very friendly-
So nice to get good customer service"

"Jacy is amazing to work with and made the process so easy for me! I am so happy to have switched to State Farm and that she is the one who helped me."

"Needed to add a new vehicle to my insurance. The process was done quickly and professionally. Thank you for your help."

"Excellent Service."

"I had a great experience today calling my agent. The employee I spoke with was very knowledgeable and helpful."

"Friendly and efficient office--really appreciate the excellent service!"

"Melissa's team went above and beyond to help me when I needed a rental car due to storm damage. They helped juggle international travel and my loss of an ID."

"The folks there are amazing and take great care of our family's needs! Thank you for your hard work."

"Great customer service! Always answering questions quickly! Can't say if pricing is good or bad, I think all insurance is high :)."

"Donna Moore was extremely helpful in answering all of my concerns and questions."

"Very respectful and take care your needs as soon as possible thanks"

"I called in today for a new auto policy quote. Received great customer service and a completed email quote in a professional and timely manner. The quote was competitive and correct as requested. Jacy Allen was very helpful with information and preparing my quote."

"Everyone is so helpful!"

"Melissa is great to work with. Prompt, accurate service and always a friendly face. I am happy to do bsuiness with her."

"I have reached out to State farm on a few occasions and was fortunate to be assisted by Jacy some of those times. She has always been professional, prompt and was quickly able to answer the questions I had. She is a joy to work with!"

"I've been using State Farm for years. They've always been friendly, helpful, and quick to resolve any issues. I highly reccomend Melissa Bizeau and her team."

"Understanding, Positive and professional"

"Very happy with my first visit today for home and auto quotes. Donna was a bundle of knowledge and very easy to talk to!"

"Donna was very helpful in getting my insurance coverage switched to an office located near me when I moved. Her office wasn’t able to work in my current state and she made sure I was connected with the right people immediately. I would highly recommend this State Farm office."

"Very timely on responses to our questions!"

"Melissa and Jacy have been extremely helpful in ensuring that I have great coverage for both rental and car insurance. Each of my interactions with them have been polite, efficient, and thorough. I'm grateful for my experience with State Farm and I appreciate their efforts to ensure my family and I have the best coverage possible."

"The team at Melissa Bizeau State Farm Agency is always helpful with answering questions and assisting with policy matters."

"Donna Moore was knowledgeable and helpful in setting up my auto insurance policy. I would recommend her to anyone."

"Donna took 30 minutes out of her day just to explain (and re-explain!) my policy to me. She clearly cares deeply about making sure her clients understand their insurance."